Privacy Policy
Effective Date: 9/22/2025
1. Our Role as Technology Provider
Important: Data Controller Responsibility
samko labs, s.r.o. acts as a technology provider only. For any personal data you collect through our scraping tools, YOU are the data controller and are responsible for compliance with all data protection laws including GDPR.
2. Information We Collect About Our Service Users
We collect information about you (our customer) only to provide our technology services:
- Account information (email address, username)
- Authentication data through OAuth providers (GitHub, Google)
- API usage data and scraping configurations (URLs, credits used)
- Support communications
- Technical logs for service operation and security
We do NOT collect or store the data you scrape from third-party websites. That data passes through our systems temporarily during processing but is not retained.
3. Cookies and Tracking
We use minimal cookies necessary for service functionality:
- System cookies: Essential for authentication and service operation
- __chatisto-customer: Customer support functionality only
We do not use tracking cookies for advertising or analytics purposes.
4. How We Use Your Information
- Provide and maintain our web scraping services
- Process your API requests and manage your credit balance
- Authenticate your account and provide security
- Respond to your support requests and communications
- Improve our services and develop new features
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share information in limited circumstances:
- With Polar.sh for payment processing and billing
- When required by law or legal process
- To protect our rights, property, or safety
6. Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
9. Contact Information
If you have questions about this Privacy Policy, please contact us:
samko labs, s.r.o.
Trnková 451/12
040 14 Košice - mestská časť Košická Nová Ves
Slovakia
IČO: 53928881
DIČ: 2121532600
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.